OPERATIONAL | LIVE SERVICE STATUS

TrustedQueue is operational

Core public pages, authentication readiness checks, database connectivity, and deployment configuration are passing.

Last checked 16 Aug 2026, 10:34. Public status never exposes credentials, private reports, or admin-only diagnostics.

Refresh status Open support center

OVERALL

Operational

PASSING

WARNINGS

FAILURES

WHAT SHOULD WORK NOW

Status in player language.

Each row translates production checks into the feature a player is actually trying to use.

Steam sign-in

Available

Steam sign-in readiness checks are passing.

Verification refresh

Available

Steam verification refresh should be available.

Open verification

Queue and lobbies

Available

Queue, lobby, invite, and preflight actions are available.

Find teammates

Reports and appeals

Available

Private reports, appeals, and support workflows should be available.

Open support

Public pages

Available

Public pages and production URL checks are passing.

Open home

If something still feels stuck

What to do next.

The public checks are passing, so most account issues are likely setup, session, source visibility, or queue-preference related.

Open support Refresh verification

TRY THESE CHECKS

Confirm Steam profile and game details are public if richer stats are missing.

Run a fresh verification refresh after linking FACEIT or changing Steam visibility.

Check queue preferences if teammate discovery returns too few matches.

LIVE FLOW HELP

A fix for the page you were using.

Start with the page tied to the issue, then use private support only when the guided path does not clear it. Keep reports and appeals in their protected workflows.

Steam sign-in or session issue

You signed in, but a protected page still asks for Steam login or redirects unexpectedly.

View suggested checks

Check service status for an auth or deployment warning.
Sign out, then sign in with Steam again after the deploy settles.
Make sure you are using the production TrustedQueue URL, not an old preview URL.

Check status Open support

Verification or stats are limited

Your profile shows limited verification, missing stats, or no FACEIT skill context.

View suggested checks

Open verification and refresh checks from the server.
Make Steam profile and game details public if you want richer stats.
Link FACEIT only if you use FACEIT and want the extra trust context.

Open verification Get help

No teammate matches yet

Discovery is empty or filters return very few players.

View suggested checks

Save queue preferences with region, language, mode, roles, and mic preference.
Broaden filters while the live player pool grows.
Check that your account has accepted current rules and is queue eligible.

Edit queue preferences Open discovery

Lobby contact details are hidden

A lobby exists, but invite or contact details are still hidden.

View suggested checks

Ask every joined member to ready up where required.
Run lobby preflight before expecting contact details to reveal.
If preflight fails, follow the public-safe reason shown in the lobby.

Open dashboard Get lobby help

You need to report a player

Something happened in a TrustedQueue lobby and you want it reviewed.

View suggested checks

Use the report flow attached to the completed shared lobby.
Choose the right category and describe what happened clearly.
Attach match links, timestamps, demo links, or other evidence for serious claims.

Open completed lobbies Read safety policy

Queue access is restricted

Your account cannot join queue or lobby flows because of a restriction.

View suggested checks

Read the public-safe reason shown on your account or appeal page.
Open the appeal path and explain what should be reviewed.
Do not request reporter identity or private evidence disclosure.

Open appeal Read moderation policy

View 26 public health checks

API runtime

Health route is responding.

Passing

Queue actions

Queue, lobby, invite, and preflight actions are available.

Passing

Database connectivity

Database connection succeeded.

Passing

Database migrations

Latest expected Prisma migration is applied: 20260807090000_add_clans.

Passing

Required database columns

Required runtime database columns are present.

Passing

Recent operational errors

No recent critical/error operational logs recorded.

Passing

Database URL

DATABASE_URL is configured.

Passing

Database direct URL

DIRECT_URL is configured for Prisma migration deploys.

Passing

Auth secret

Session signing secret is present.

Passing

Canonical site URL

NEXT_PUBLIC_SITE_URL is configured.

Passing

Steam OpenID

Steam OpenID realm and callback URL are configured.

Passing

Steam API

Steam API key is configured server-side.

Passing

Admin bootstrap

2 admin SteamID64 values configured.

Passing

Cron secret

CRON_SECRET is configured for protected maintenance jobs.

Passing

Operational alerts

Operational alert webhook is configured with ERROR+ severity.

Passing

Product event alerts

Product event alert webhook is configured for appeals, privacy requests, support requests, and serious moderation events.

Passing

Data retention

Diagnostic/source-check retention: operational errors 90d, integration logs 180d, verification checks 180d.

Passing

Database backups

NEON backup plan recorded. Last restore drill was 44 days ago.

Passing

Dev login

Development-only login is disabled for production.

Passing

FACEIT API

FACEIT API key is configured server-side.

Passing

Leetify boundary

Leetify is enabled with a configured API base URL and server-side API key.

Passing

CSRep boundary

CSRep is enabled with server-side X-API-Key credentials, live checks, attribution/disclaimer boundaries, and 24-hour maximum cache metadata.

Passing

Inventory Simulator

Public simulator launch and equipped-loadout reads are available. Signed-in API handoff is optional unless a provider-issued API key becomes available.

Passing

CS2 server connect

CS2 server address is configured for the Servers page connect flow.

Passing

CS2 server rankings

Server ranking ingest is configured for trustedqueue-main.

Passing

Public URLs

Steam OpenID URLs match the production public site and callback route.

Passing