TRUSTEDQUEUE SUPPORT CENTER
The right help, without the runaround. Start with the exact page that owns the problem. Use private support only when account-specific help is still needed.
Player reports, moderation evidence, reporter identity, and private account details never belong in public support messages.
CHOOSE YOUR HELP AREA
Go straight to the owner of the issue. Verification, lobbies, reports, appeals, privacy, and policy each have a purpose-built route. Expand an area only when you need the extra checklist.
Self-service
Verification or FACEIT linking Refresh Steam checks, confirm Steam profile visibility, and optionally link FACEIT for stronger trust and verified CS2 skill context.
Open verification Before contacting support TRY FIRST
Open verification and run a fresh Steam check. Confirm your Steam profile and game details are public if you want richer stats. Link FACEIT only if you use FACEIT and want that extra trust context. Verification labels describe source checks and platform history. They do not promise perfect player safety.
02
Self-service
Queue, discovery, or lobby help Review setup progress, queue preferences, active lobby invites, preflight status, and contact reveal requirements.
Open dashboard Before contacting support TRY FIRST
Save queue preferences with region, language, mode, and roles. Check dashboard for active lobby invites and setup progress. Run lobby preflight before expecting contact details to reveal. Lobby safety messages use public-safe reasons and do not expose private reports or moderation notes.
Private workflow
Report a player privately Reports are only available for players from the same completed TrustedQueue lobby. Serious reports require evidence and go to private moderation.
Open completed lobbies Before contacting support TRY FIRST
Open the completed lobby where the issue happened. Use the structured report flow attached to that lobby. Include match links, round numbers, timestamps, demo links, or other relevant evidence. Reports are never used as public accusation pages. Reporter identity and evidence stay private.
Private workflow
Appeal a restriction Queue restrictions and bans can be appealed where policy allows. Reporter identity, evidence, and private moderation notes are not shown publicly.
Open appeals Before contacting support TRY FIRST
Read the public reason shown on your account or appeal page. Explain what you believe should be reviewed and include any safe supporting context. Avoid asking for reporter identity or private evidence disclosure. Appeals are reviewed privately and do not reveal protected moderation details.
Private workflow
Privacy or data request Signed-in users can request account data review, correction, export support, or privacy handling through a private admin case.
Open account privacy Before contacting support TRY FIRST
Open account privacy and check the available self-service actions. Include the specific data area you want reviewed. Do not include passwords, personal Steam API keys, or unrelated private credentials. Privacy requests are handled privately and API keys are never requested from users.
Self-service
Safety and moderation policy Read how TrustedQueue handles private reports, manual review, public-safe labels, and evidence without publishing accusation walls.
Read safety policy Before contacting support TRY FIRST
Read the safety and moderation policy first. Use private support for account-specific questions. Use completed-lobby report flows for player-specific incidents. TrustedQueue shows public-safe trust labels, not raw risk scores or public accusation feeds.
QUICK ANSWERS
Solve the common problem first. These cover the questions and setup problems seen most often. They are intentionally short and link directly to the correct fix.
Common questions Why does Steam need to be public? Steam sign-in verifies identity, but richer stats and game-data checks need Steam profile and Game details visibility set to public.
Open visibility guide Do I need FACEIT? No. FACEIT is optional because not every CS2 player uses it. Linking FACEIT can add verified CS2 skill/Elo and extra trust context when available.
Review FACEIT linking Where are invites and contact details? Invites appear in notifications, dashboard, and the lobby hub. Contact details stay hidden until current lobby members pass preflight.
Open lobby hub Why can I not report anyone? Reports are gated behind completed TrustedQueue lobby membership so serious claims stay tied to a real shared platform lobby and private evidence.
Open completed lobbies How do appeals work? Queue restrictions and bans can be appealed privately where policy allows. Reporter identity and private evidence are not shown publicly.
Open appeals What support cannot publish. TrustedQueue does not publish accusation pages, raw risk scores, private reports, reporter identity, moderation evidence, or admin notes. Serious claims stay inside private review and only confirmed source bans or admin-confirmed actions can restrict platform access.
